.tickets-panel{flex-direction:column;gap:0;display:flex}.tickets-header{background:var(--card-bg);border:1px solid #e7e5e4;border-radius:16px;justify-content:space-between;align-items:center;margin-bottom:12px;padding:16px 20px;display:flex}.tickets-subtitle{color:var(--text-muted);margin-top:2px;font-size:.8em}.tickets-new-btn{background:var(--accent);color:#fff;cursor:pointer;white-space:nowrap;border:none;border-radius:12px;align-items:center;gap:6px;padding:10px 20px;font-size:.88em;font-weight:600;transition:all .15s;display:inline-flex}.tickets-new-btn:hover{filter:brightness(1.15);transform:translateY(-1px)}.tickets-empty{text-align:center;background:var(--card-bg);border:1px dashed #d6d3d1;border-radius:16px;padding:40px 20px}.tickets-empty-icon{margin-bottom:12px;font-size:2.5rem}.tickets-empty-text{color:var(--accent);font-size:1rem;font-weight:600}.tickets-empty-sub{color:var(--text-muted);margin-top:4px;font-size:.82em}.ticket-card{background:var(--card-bg);cursor:pointer;border:1px solid #e7e5e4;border-radius:14px;justify-content:space-between;align-items:center;margin-bottom:8px;padding:14px 18px;transition:all .12s;display:flex}.ticket-card:hover{border-color:var(--accent);box-shadow:0 2px 12px rgba(41,37,36,.06)}.ticket-card.ticket-active{border-color:var(--accent);background:rgba(59,130,246,.04)}.ticket-card-subject{color:var(--text-main);font-size:.95em;font-weight:600}.ticket-card-meta{color:var(--text-muted);margin-top:3px;font-size:.76em}.ticket-status-open{color:var(--green);white-space:nowrap;font-size:.8em;font-weight:600}.ticket-status-closed{color:var(--red);white-space:nowrap;font-size:.8em}.ticket-status-archived{color:var(--text-muted);white-space:nowrap;font-size:.8em}.ticket-chat{background:var(--card-bg);border:1px solid #e7e5e4;border-radius:16px;flex-direction:column;height:70vh;max-height:600px;display:flex;overflow:hidden}.ticket-chat-topbar{background:#faf6f0;border-bottom:1px solid #e8e2d8;align-items:center;gap:12px;padding:12px 16px;display:flex}.ticket-back-btn{cursor:pointer;color:var(--accent);background:0 0;border:1px solid #d6d3d1;border-radius:10px;align-items:center;padding:6px 8px;transition:all .12s;display:flex}.ticket-back-btn:hover{background:#e7e5e4}.ticket-chat-title{color:var(--accent);font-size:.95em;font-weight:700}.ticket-chat-meta{color:var(--text-muted);font-size:.74em}.ticket-close-btn{color:var(--red);cursor:pointer;white-space:nowrap;background:0 0;border:1px solid #fca5a5;border-radius:10px;padding:6px 14px;font-size:.78em;font-weight:600;transition:all .12s}.ticket-close-btn:hover{background:#fef2f2}.ticket-messages{flex-direction:column;flex:1;gap:4px;padding:16px;display:flex;overflow-y:auto}.ticket-msg-date{text-align:center;color:var(--text-muted);margin:12px 0 8px;font-size:.73em}.ticket-msg-row{margin-bottom:4px;display:flex}.ticket-msg-row.user{justify-content:flex-end}.ticket-msg-row.admin{justify-content:flex-start}.ticket-msg-bubble{border-radius:18px;max-width:78%;padding:10px 15px;font-size:.9em;line-height:1.45;animation:.25s ease-out msgIn}@keyframes msgIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.ticket-msg-row.user .ticket-msg-bubble{background:var(--accent);color:#fff;border-bottom-right-radius:6px}.ticket-msg-row.admin .ticket-msg-bubble{color:var(--text-main);background:#e7e5e4;border-bottom-left-radius:6px}.ticket-msg-time{opacity:.65;text-align:right;margin-top:4px;font-size:.67em}.ticket-msg-attachments{flex-wrap:wrap;gap:6px;margin-top:6px;display:flex}.ticket-msg-img{cursor:pointer;object-fit:cover;border:1px solid rgba(255,255,255,.2);border-radius:10px;max-width:200px;max-height:160px}.ticket-msg-file{color:inherit;background:rgba(255,255,255,.1);border-radius:8px;align-items:center;gap:4px;padding:4px 10px;font-size:.82em;text-decoration:none;display:inline-flex}.ticket-msg-row.user .ticket-msg-file{background:rgba(255,255,255,.2)}.ticket-msg-row.admin .ticket-msg-file{background:rgba(0,0,0,.06)}.ticket-msg-empty{text-align:center;color:var(--text-muted);padding:30px;font-size:.88em}.ticket-chat-input-row{background:#faf6f0;border-top:1px solid #e8e2d8;align-items:center;gap:8px;padding:10px 14px;display:flex}.ticket-attach-btn{cursor:pointer;color:var(--text-muted);background:0 0;border:1px solid #d6d3d1;border-radius:10px;align-items:center;padding:8px;transition:all .12s;display:flex}.ticket-attach-btn:hover{color:var(--accent);border-color:var(--accent)}.ticket-msg-input{background:#fff;border:1px solid #d6d3d1;border-radius:12px;outline:none;flex:1;padding:10px 14px;font-size:.9em;transition:border-color .15s}.ticket-msg-input:focus{border-color:var(--accent)}.ticket-send-btn{background:var(--accent);color:#fff;cursor:pointer;border:none;border-radius:12px;align-items:center;padding:10px 14px;transition:all .12s;display:flex}.ticket-send-btn:hover{filter:brightness(1.1)}.ticket-file-previews{flex-wrap:wrap;gap:6px;padding:0 14px 8px;display:flex}.ticket-file-badge{color:var(--text-main);background:#f5f5f0;border:1px solid #d6d3d1;border-radius:8px;align-items:center;gap:4px;padding:4px 10px;font-size:.78em;display:inline-flex}.ticket-file-thumb{object-fit:cover;border-radius:4px;width:28px;height:28px}.ticket-upload-zone{text-align:center;cursor:pointer;color:var(--text-muted);background:#fafaf7;border:2px dashed #d6d3d1;border-radius:12px;flex-direction:column;align-items:center;gap:6px;padding:24px;font-size:.88em;transition:all .15s;display:flex}.ticket-upload-zone:hover,.ticket-upload-zone.dragover{border-color:var(--accent);color:var(--accent);background:#f5f0eb}#ticketModalOverlay{z-index:999;background:rgba(0,0,0,.4);justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;top:0;bottom:0;left:0;right:0}.ticket-modal-card{background:var(--bg-secondary);border:1px solid var(--border);border-radius:16px;width:100%;max-width:480px;padding:24px;box-shadow:0 20px 60px rgba(0,0,0,.2)}.ticket-modal-card h3{color:var(--text-main);justify-content:space-between;align-items:center;margin:0 0 16px;font-size:16px;font-weight:700;display:flex}.ticket-modal-card .modal-close{cursor:pointer;color:var(--text-muted);background:0 0;border:none;border-radius:6px;padding:2px 6px;font-size:20px}.ticket-modal-card .modal-close:hover{background:var(--input-bg)}.ticket-modal-card .form-field{margin-bottom:12px}.ticket-modal-card .form-field label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.3px;margin-bottom:4px;font-size:12px;font-weight:600;display:block}.ticket-modal-card .form-field input,.ticket-modal-card .form-field textarea{border:2px solid var(--border);background:var(--input-bg);width:100%;color:var(--text-main);box-sizing:border-box;border-radius:10px;outline:none;padding:10px 14px;font-family:inherit;font-size:13px;transition:border-color .2s}.ticket-modal-card .form-field input:focus,.ticket-modal-card .form-field textarea:focus{border-color:var(--accent);background:var(--bg-secondary)}.ticket-modal-card .form-field textarea{resize:vertical;min-height:80px}.ticket-modal-card .form-actions{align-items:center;gap:8px;margin-top:16px;display:flex}.file-preview{flex-wrap:wrap;gap:4px;padding:4px 0;display:flex}.file-chip{background:var(--input-bg);border:1px solid var(--border);border-radius:16px;align-items:center;gap:4px;max-width:160px;padding:3px 10px;font-size:11px;display:inline-flex}.file-chip .file-name{text-overflow:ellipsis;white-space:nowrap;color:var(--text-main);overflow:hidden}.file-chip .file-remove{cursor:pointer;color:var(--red);font-size:13px;font-weight:700;line-height:1}.btn-ticket{cursor:pointer;border:none;border-radius:10px;align-items:center;gap:6px;padding:10px 20px;font-size:13px;font-weight:600;transition:all .2s;display:inline-flex}.btn-ticket.primary{background:var(--accent);color:#fff}.btn-ticket.primary:hover{filter:brightness(1.1);transform:translateY(-1px);box-shadow:0 4px 12px rgba(59,130,246,.3)}.btn-ticket.secondary{background:var(--input-bg);color:var(--text-main);border:2px solid var(--border)}.btn-ticket.secondary:hover{border-color:var(--accent);color:var(--accent)}.attach-btn{background:var(--input-bg);border:2px solid var(--border);cursor:pointer;color:var(--text-muted);border-radius:10px;align-items:center;gap:4px;padding:8px 12px;font-size:14px;transition:all .2s;display:inline-flex}.attach-btn:hover{border-color:var(--accent);color:var(--accent)}